Steve Rubel

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Steve Rubel explores how the digital citizen is transforming marketing, media and public relations.
Updated: 3 hours 54 min ago

Friendfeed's Business Model Will Look Like Google's

Sun, 05/11/2008 - 16:55

I love Friendfeed. However, I am far more enthusiastic about the platform's robust RSS and search capabilities than its current value proposition as a universal social aggregator. I find it generates too much noise at times, but when you tap its search/RSS tools you have a killer app.

As I recently noted Friendfeed's imaginary friend feature is incredibly powerful. In addition, so are its advanced search capabilities. Combine them and this is where things get interesting.

Here's an example. I haven't tried this yet. But my gut is that you can actually use Friendfeed to create a Google Coop-like scoped search tool just for Twitter.

Simply take the Twitter public timeline feed and add it as an imaginary friend. Now you can scan the full text of every tweet - even if Summize should go belly up one day. In addition, you can generate RSS feeds against this imaginary for any term you want to track. The public timeline too much for you? No problem. Just take your personalized Twitter friendstream feed and now you can data mine just your peeps.

This is just the beginning. Friendfeed benefits immensely from the network effect. The more individuals that aggregate their social streams with the service, the more it can be data mined and thus monetized - and its power grows.

So, for argument's sake, let's say in a year that even 50% of people who actively publish online aggregate their streams with Friendfeed. Suddenly you have a competitor that in utility could eclipse most of the vertical social search engines like Technorati, Google Blog Search and Summize. Friendfeed doesn't index the full text of blog feeds yet but I suspect one day they will give publishers the ability to opt-in.

Now, what if Friendfeed were to wrap Google Adsense contextual ads around keyword searches just as it becomes the de-facto source for searching the social web. Think that's big? I do. And that fact that Friendfeed's founders come from Google probably bodes well for such a model. Stay tuned.

What's the Future Like for a "Renaissance Man" in a Connected World?

Fri, 05/09/2008 - 10:58

Anyone who knows me well would never characterize me as a Renaissance Man, which from here on in I will call a Polymath to keep this post gender-neutral.

A Polymath is "a person with encyclopedic, broad, or varied knowledge or learning." It's an individual who knows a lot about a great many things. Leonardo Da Vinci and his famous notebooks, naturally, spring to mind.

I may know a lot about the digital landscape, but I could never be a Polymath. I blame the Internet.

Even though the web makes it easier than ever for an individual to stay reasonably informed about a great many subjects, my gut is that people go deep into their interests at the expense of being well rounded. The implications are significant for business and society overall.

The web is deepening specialization and giving rise to experts that become highly successful in a given domain. This is a trend that Seth Godin champions in his great book The Dip. In addition, it's what Markus Buckingham recently talked about with Oprah as a ticket to success in one's career and life. (For more, check out the podcast on iTunes.)

I have seen this vividly in my own life. I used to read three newspapers a day. I also never missed the local 11 o'clock news every night. I excelled at current events quizzes in school. No more. Since I started living in my feed reader, I became blissfully ignorant about the world, facing an ever-pressing need to stay current in my domain of expertise.

Case in point: when three New York City cops accused of killing a man the night before his wedding were acquitted it made national news. However, I had no idea that there was even a trial going on. Worse, I hadn't heard about the crime itself, which took place back in 2006.

So my question to all of you is - what is the future for the Polymath? Once this was a ticket to success. Now is it equally a way to fail in an increasingly specialized world? Do you know any Polymaths? They seem to be dwindling in number as we spend more time online.

Become an Expert with the Power of Deliberate Practice

Tue, 05/06/2008 - 07:01

Photo credit: "A-Rod taking a practice cut" by Dog Company

Recently, I was interviewed by Kellie Kass from Simply Communicate for an in-depth business profile called "How Did I Get Here." In the article, I share something I don't think I have ever talked about before: how I apply deliberate practice in my never-ending quest for insights into digital media, marketing and online culture. I decided to write about it now because I became more aware of my habits and because I believe it can help anyone become more successful.

Deliberate practice - at least as a concept - is relatively new to me. However, little did I know it's something I have been at for years. Perhaps the same is true for you. Regardless of your passion, it's something that - when applied - is surefire road to success.

The basic idea isn't rocket science. Basically, anyone with just even a little bit of natural talent in a given domain can master it in about 10 years by methodically practicing the essence of their craft two hours daily (including weekends) and measuring their progress from one day to the next.

The concept was developed by Dr. K. Anders Ericsson at Florida State University. It's becoming popular in sports and business. It's a big reason why Tiger Woods, Alex Rodriguez and Warren Buffet continually get better. They practice on building their strengths every day in a meticulous way. (The links on their names cite relevant stories. The best piece I have read on the subject is this one from Fortune.)

In my case, I've actually been applying deliberate practice in my work for at least five years now, perhaps longer. I have been an online junkie going back 20 years. However, I only started deliberately practicing my study of the web and online culture in 2003. It just didn't dawn on me until 2008.

Every day for five years I have spent at least two hours a day, seven days a week (usually early mornings and evenings) trolling through 500+ RSS feeds on business, marketing, culture and technology. I then parse these observations into insights that I share here but also through other venues you don't see - like content for clients and our staff. Here's my trend graph from Google Reader.

In the last few months I have become a lot better at focusing my attention and measuring my progress. For example, I often look back at my posts from the last four years to see where I was right or wrong so I can get better at what I do. Two emerging influentials who I believe take this approach are Louis Gray and Chris Brogan. I reference them both in my interview with Kellie.

The takeaway here for you is this: if you want to be an expert at something (anything really), you can! It just takes time. Here's the prescription: a) follow your passion, b) practice the essence of your craft in a meticulous, measurable way for two hours daily (for years), c) learn from data and adjust as you need to.

Google Reader Adds Universal Sharing

Mon, 05/05/2008 - 19:06

Google Reader has added a new feature called "Note in Reader" that lets you share any item from the Web, not just RSS feed content.

To share something, all you need to is is drag this bookmarklet to your bookmarks to get started.

Like Google Reader Shared Items, these new posts get rolled up onto a single page, which anyone can subscribe to. In addition, you can add notes, but it's not clear if these are searchable.

The new feature is similar to what Facebook, Friendfeed and others offer and moves Google Reader one step closer to being a social net for shared content.

Three Ways to Mitigate the Attention Crash, Yet Still Feel Informed

Wed, 04/30/2008 - 15:44

The following is also my column in next week's AdAge.

One of the most important skills executives need today is the know-how to manage and harness their personal information flow.

The Attention Crash is a crisis in global business that is getting worse every day. By 2009, the Radicati Group predicts that we’ll spend 41% of our time managing email. Now add to that the IMs, documents, Facebook pokes, RSS feeds, Twitter tweets and text messages coming at us and we’re officially way oversubscribed.

Unfortunately, the problem will not abate. Human attention is finite. It doesn’t scale. Worse, the pace of change today is so rapid there’s a huge need to stay digitally savvy.

The key is in wrangling your information flow. Here are three of my best tips.

Inbox Zero (www.inboxzero.com) - Blogger Merlin Mann has created a simple way to effectively manage email. His approach involves setting aside blocks of time for “email dashes,” quickly triaging messages and automating some of the processes with search folders – a powerful Outlook feature that most never use. Be sure to watch the video on Merlin’s site.

Invest in Search – When in doubt, let search tools - either on your desktop or online - do the work for you. The time you invest to set up these systems can pay huge dividends.

For example, I subscribe to around 500 RSS feeds in Google Reader. The great thing about my reader is that it’s searchable and acts as a personal database. So recently when my colleague asked me for March Madness online video statistics, was able to pull them up in seconds by searching my archive.

Make Unusable Time Usable – I read a ton. However, I have mastered how to stuff it into pockets of time that are normally “unusable.”

I get through about one business book a week by listening to them when I commute, travel and run errands. Most of the key books are available from Audible.com or iTunes. I am currently "reading" Groundswell by Josh Bernoff and Charlene Li.

In addition, I use Instapaper.com to bookmark articles I want to read. I can access this site from any computer or mobile device. I also keep a reading folder in my email nerve center that syncs up with my different devices. It’s even available when I am offline.

These are just a few of the best tips. For more “lifehacks”, check out my bookmarks.

links for 2008-04-30

Wed, 04/30/2008 - 00:38

Even if Twitter is Just a Geek Haven, It's Still Very Influential

Tue, 04/29/2008 - 12:15

There's been an interesting discussion over the last few days about Twitter's reach. WSJ reporter Kara Swisher surveyed her dinner party and found out that no one there uses the micro-blogging site. Meanwhile Gina Trapani on Lifehacker is running a survey asking if Web 2.0 benefits only the tech elite.

Now let's look at the data. According to figures just out from Hitwise, Twitter is the 439th largest social networking site and 4309 overall. To be sure, growth is booming. But the site is still niche.

So all of the signs generally point the same way. Most of the social networking and online communities are definitely geek havens. MySpace, Facebook and YoutTube are three that have gone mainstream. So does that mean these smaller sites, like Twitter, are not worthy of a brand's time? Hardly.

Geeks are by far more influential than any other online contingency, except the big media. Geeks pass the puck from Twitter to blogs back to Twitter. Eventually it hits Techmeme, Saul Hansell at the Times takes notice and then the whole world knows.

That's why smart companies like JetBlue and Zappos are legitimately engaging on Twitter. It's becoming a front line for customer service. At a minimum, every consumer facing company should be monitoring the chatter. Even better, participating can cut problems off at the pass or even better foster evangelists. The numbers may never tell this story. For more, see Chris WInfield's mini case study.

Three Emerging Digital Careers to Watch

Fri, 04/25/2008 - 06:48

About a month ago, I wrote about three career tracks that won't exist in a few years - at least as I see it. Now let's take a look at three emerging digital jobs that will become increasingly important in the years ahead.

The Chief Customer Experience Officer (and those who work for her)

Want to know if a company is a good witch or a bad witch? It's easy. The web knows. Google, the media and online communities are littered with tales of companies that have exemplary products and customer service. However, it's often easier to find those that have been vilified for the opposite. That's the thesis of Pete Blackshaw's forthcoming book - Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000.

Here's an experiment. For fun, enter any company into this special Google search engine I set up and let me know what you find.

Brands are increasingly recognizing that customer experience is everything. They will follow the model that Zappos and others set in optimizing online and offline channels. Digital touch points, for many companies, will be the most critical. Since August 2006, customer experience job listings increased 57%, according to simplyhired. (User experience is directly related and equally important and I believe will increasingly become more integrated with the total customer experience.)

 "customer Experience" trends"customer experience" jobs 

Digital Storytellers

Harvard Business Review last month noted that most executives cannot articulate the objective, scope, and advantage of their business in a simple statement. "If they can’t, neither can anyone else," HBR posits. That's not good.

Remember, much of the developed world is coping with The Attention Crash. If a company can't tell pithy, authentic stories in the right places at the right time to the right people, someone else will. For more on this, I highly recommend the book Made to Stick.

Search may change that. Google is downplaying SEO and increasingly rewarding those who create quality content. This includes the pros/media, amateurs and brands. Blended Search - which integrates noteworthy videos, news and images with web results - is winning over users, according to Jupiter Research.

Net, as Jason Calacanis notes, there is a big market for people who know how to create or cultivate compelling content that pulls in people. To that end my employer is starting up Edelman Studios - a virtual content house that will identify online talent and pair them with brands. Many in the Hollywood community, ex-journalists and advertising/PR creatives will orient their careers in such a direction. Don't be left behind. There's plenty of need here.

Super Crunchers

Here's another book recommendation for your summer reading list (sorry, I read a lot so my clients don't have to). It's called Super Crunchers. In the book, the authors explain through case studies how companies that are able to mine through mountains of data and make it work for them usually win. Another great book on this topic is Moneyball, which I have written about before.

The digital space is the most addressable media and marketing platform ever. However, most marketers are not “quants” and data is largely under utilized by many companies.

Data mining and visualization tools reduce risk, make business more efficient and measurable. Great rewards will come to those who know how to dig into data and make sense of it all and can parse that into insights that help companies optimize the dollars they put online. Be that guy or gal.

Those are three emerging careers on my list. What's on yours? The one topic I did not cover is developers, who I suspect will continue to remain in high demand for years to come.

links for 2008-04-24

Thu, 04/24/2008 - 00:32

links for 2008-04-24

Thu, 04/24/2008 - 00:32
Are You Spending Your Time the Right Way? - Harvard Business Online's Conversation Starter "A three-step plan for allocating your time wisely???and strategically." (tags: timemanagement Productivity timeboxing lifehacks HBR management) Consumers Using Social Media to ???Vent??? about, Research Customer Service... Steve Rubel

links for 2008-04-23

Wed, 04/23/2008 - 00:33
Inside Windows Live Messenger:: i???m Initiative donates $1.3M in its first year (tags: Collaboration IM CaseStudies Marketing Microsoft) Lessons from GE's Approach to Productivity - HBR Editors' Blog (Note - GE is an Edelman client) (tags: Productivity GE) Trendpedia (beta)... Steve Rubel

A Few Tips for Managing Information Overload

Mon, 04/21/2008 - 17:42

Last week I appeared on the Brian Lehrer show talking about my role with Edelman Digital and how I track trends. We cover marketing pollution and tips on how to manage information overload with desktop search, RSS, simplified GTD and the Gmail Personal Nerve Center.

This topic of "Information trapping" is one I plan to write about more. This is becoming the most critical skill that information workers need to survive overload and The Attention Crash. This is especially true for all of us who are addicted to the social web. Enjoy. If you're scanning this in a feed reader, the video is here.


Marketing Guru Steve Rubel Talks with Brian About Info Overload from Brian Lehrer Live on Vimeo.

A Few Tips for Managing Information Overload

Mon, 04/21/2008 - 17:40
Last week I appeared on the Brian Lehrer show talking about my role with Edelman Digital and how I track trends. We cover marketing pollution and tips on how to manage information overload with desktop search, RSS, simplified GTD and... Steve Rubel

Ad Trade Associations to Set Digital Measurement Guidelines

Mon, 04/21/2008 - 09:38

The following is also my column in this week's AdAge.

Every conversation about digital marketing invariably raises the "M word" -- measurement. Everyone knows the Internet is the most addressable medium. However, there is no single standard that clients and agencies can use to benchmark their programs against each other.

The industry is crying out for a standard, but don't wait around for a single number. It's not coming anytime soon. The current alternative is chaos as every agency and marketer scrambles to concoct its own recipe. Some of those -- like page views and uniques -- are based on outdated models.

The lack of a standard is a big problem. It's creating confusion and an aversion to spending. According to Booz Allen Hamilton, 98% of media executives say this deficiency is inhibiting marketers from spending more on digital.

The American Association of Advertising Agencies (e.g. the 4 A's) and the Interactive Advertising Bureau (IAB) are about to try to change that. The leaders of the two trade organizations announced at last week's Forbes Online Brand Forum in St. Maarten that they are working together on an initiative to identify the "metrics that matter." Four A's President-CEO Nancy Hill said their intent is "to develop a common language" for digital-marketing metrics.

"We are further than nowhere, less than somewhere (on measurement)," said Randall Rothenberg, president-CEO of the IAB. "Everyone is hoping for a magic metric -- a [gross-rating point] equivalent. That's not going to happen."

During a panel that also included ANA CEO Bob Liodice, all three execs stressed the need for uniformity. Rothenberg and Hill said they have convened a small working group that will take the first step in establishing a set of metrics that aims to be relevant 80% of the time for 80% of marketers. The ANA has not joined the initiative yet but may at some point.

The Four A's and IAB plan to open up the process to a larger group for input as the plans progress. Ultimately, however, for this initiative to be successful, it's entirely up to the agencies to embrace their recommendations. Hopefully they will, because standards that span both reach and engagement are the quickest path to getting clients more comfortable in investing more.

Ad Trade Associations to Set Digital Measurement Guidelines

Mon, 04/21/2008 - 09:36
The following is also my column in this week's AdAge. Every conversation about digital marketing invariably raises the "M word" -- measurement. Everyone knows the Internet is the most addressable medium. However, there is no single standard that clients and... Steve Rubel

links for 2008-04-19

Sat, 04/19/2008 - 00:33

links for 2008-04-19

Sat, 04/19/2008 - 00:33
More than Worthy: Create an online dashboard for your creative project ?? Creative Liberty "Ways to keep your passion in front of you while you???re online." (tags: Widgets RSS lifehacks Creativity iGoogle) How I Use RSS To Make My Life... Steve Rubel